Customer enquiry service changes

From 1 June 2017, all customer enquiries will be handled by a new commercial partner Sitel UK.

The main changes for customers applying from outside the UK are:

  • all phone numbers and opening hours will change
  • the number of languages offered is reducing to 8 including English
  • customers who contact UK Visas and Immigration by email will be charged £5.48

There are no changes to services for those who contact UKVI from inside the UK.